- On long-distance mister tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the cedola office.
How do Volte register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Esatto see account movements, top up cards and obtain receipts for non-transferable cards you must register as all british casino per user of the system. Puro do this, go to the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be e-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Area of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and tagliando offices.
- Automatic primo posto-up machines at the filobus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Avenue of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, cammino the private sezione of the website, providing you are per registered user.
How much credit can I load onto my card?
You can primo posto up from �5 preciso per maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line vertice-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an straordinario day esatto become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Bilancia cedola offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.